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Phone: (972) 883-7515 

Office/Support Center: ATC 2.302

ATEC 2ndFloor Map

 

Fall and Spring Hours 

M-F: 8:00AM-12:00AM (MIDNIGHT)

S-S: 9:00AM-12:00AM (MIDNIGHT)

The hours are subject to change in accordance with the Univeristy's calendar and/or maintenance. 

 

Summer Hours 

M-F: 8:00AM-10:00PM

S-S: 12:00PM-10:00PM 

The hours are subject to change in accordance with the Univeristy's calendar and/or maintenance. 

 

What We Do

We assist ATEC Faculty, Staff, and students with a wide variety of issues including, but not limited to:

  • Software & hardware issues, installations, and requests
  • Laptop Cart reservations (Staff and Faculty ONLY)
  • Peripheral installations
  • Office setups (Staff and Faculty ONLY)
  • AV for communication conferencing, and events
  • Equipment checkout
  • Computer lab software & hardware maintenance

 

Help Request

To submit a help request ticket, e-mail atec_tech@utdallas.edu for assistance. When sending a request, be sure to include:

  • Office or room number.
  • A detailed description of the request or issue.
  • Available dates and times for the Lab Techs to perform the request.
  • The asset number for the device in question, if applicable.

If a request is to be performed while out of office, please be sure to log out of all devices as applicable.

Please be aware, however, that some fixes may require the presence of the requester.

 

In addition to sending a help request to atec_tech@utdallas.edu, you have the option of walking up to our Support Center (ATC 2.302) for assistance and inquires at your convenience.

 

 

If software or hardware technical difficulties are encountered with a teaching station, projector, and/or classroom audio equipment please contact Media Services by pressing the red "Help" button on the teaching station console.

Phone: 972-832-4900

E-mail: media@utdallas.edu

Web:

https://ets.utdallas.edu/media-services

https://www.utdallas.edu/events/process/media_services/

If the button is pressed between the hours of 8:00AM-5:00PM a Media Services staff member will come and assist as soon as they are able. If issues are encountered after hours, please call the Lab Techs at (972) 883-7515 for assistance.