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About ATEC Tech Support

 

Phone: (972) 883-7515 

Email: atec_tech@utdallas.edu

Office/Support Center: ATC 2.302

ATEC 2ndFloor Map

 

Fall 2020 Building Hours 

M-F: 8:00AM-7:00PM

Sat-Sun: 12:00PM-5:30PM

 

Remote technical assistance

M-F: 8:00AM-11:00PM

Sat-Sun: 9:00AM-11:00PM

 

The hours are subject to change in accordance with the Univeristy's calendar and/or maintenance. 

 

Useful links

 

In-person Computer Lab Access

Many computer labs across campus have closed operation in an effort to mitigate the spread of COVID-19. Below are a few computer labs that we have verified their status for the Fall 2020 semester. Please visit their respective web pages for the most up-to-date information regarding the status of their environments.  While on campus please be sure to follow the guidelines set out by UTD for the Comets Return to Campus. https://utdallas.edu/covid/students-families-info/student-safety/ 

Failure to abide by these procedures is a breach of the UTD Student Code of Conduct and will be reported to the Dean of Students. 

 

ATEC Open Computer Lab (ATC 2.302)

The Open Lab is currently available for students to visit in person from 8:00am – 7:00pm Monday – Friday and 12:00pm – 5:30pm on Saturday and Sunday.  The room capacity has been limited to 15 during the pandemic and these slots are available on a first-come first-serve basis.  When visiting the Open Lab please observe the following rules: 

  • Maintain at least 6ft. between you and others for social distancing. 

  • Please use only the door marked “Entrance” to enter the lab and only the door marked “Exit” to exit the lab. 

  • In order to use a computer please talk to the Lab Tech at the service window.  They will check out a mouse and keyboard to you and assign you a machine.  Please do not sit down at a machine until you have been assigned one by the Lab Tech. 

  • When you are finished using the computer please return the mouse and keyboard to the Lab Tech at the window. 

  • If there is a line at the window please make sure that you maintain 6ft. social distancing from the person in front of you in line.  If a line forms out of the lab, please line up against the wall while maintaining social distancing. 

 

If you would like to confirm that there are available spots in the Open Lab before coming to the UTD Campus please call (972) 883-7515.  Please note that this does not reserve a spot for you. 

 

Founders Computer Lab (FO 1.206)

The Founders computer lab is accessible by all currently enrolled UTD students by appointment only. Please visit the Computer Labs web page within OIT for more information regarding the hours of operation and how to schedule an appointment.

 

JSOM Express Printing Lab (JSOM 12.101)

The JSOM computer lab is accessible by all currently enrolled UTD students and is monitored through security cameras. On-site technical assistance is available Monday-Friday until 8:00 PM. Please visit the JSOM Tech Support page for contact information and further information.

 

What We Do

We assist ATEC Faculty, Staff, and students with a wide variety of issues including, but not limited to:

  • Software & hardware issues, installations, and requests
  • Laptop Cart reservations (Staff and Faculty ONLY)
  • Peripheral installations
  • Office setups (Staff and Faculty ONLY)
  • AV for communication conferencing, and events
  • Equipment checkout
  • Computer lab software & hardware maintenance

 

Help Request

To submit a help request ticket, e-mail atec_tech@utdallas.edu for assistance. When sending a request, be sure to include:

  • Office or room number.
  • A detailed description of the request or issue.
  • Available dates and times for the Lab Techs to perform the request.
  • The asset number (computer name) for the device in question, if applicable.

If a request is to be performed while out of office, please be sure to log out of all devices as applicable.

Please be aware, however, that some fixes may require the presence of the requester.

 

In addition to sending a help request to atec_tech@utdallas.edu, you have the option of walking up to our Support Center (ATC 2.302) for assistance and inquires at your convenience during our open operational hours.

 

 

If software or hardware technical difficulties are encountered with a teaching station, projector, and/or classroom audio equipment please contact Media Services by pressing the red "Help" button on the teaching station console.

Phone: 972-832-4900

E-mail: media@utdallas.edu

Web:

https://ets.utdallas.edu/media-services

https://www.utdallas.edu/events/process/media_services/

If the button is pressed between the hours of 8:00AM-5:00PM a Media Services staff member will come and assist as soon as they are able. If issues are encountered after hours, please call the Lab Techs at (972) 883-7515 for assistance. 

 

Page last modified on Wednesday September 23, 2020 19:16:56 GMT-0000